Shipping policy

Thank you for shopping with My PAw Needs. We strive to process and deliver your orders as quickly and reliably as possible.1. Order Processing Time

• All orders are processed within 1–3 business days after payment is confirmed (excluding weekends and public holidays).
• During peak periods (holiday seasons, sales, or promotions), processing may take up to 5 business days.
• You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods & Delivery TimesWe offer the following shipping options (availability depends on your location and order details):

3. Shipping CostsShipping rates are calculated at checkout based on:

• Your shipping address
• Order weight and dimensions
• Selected shipping method

Free Shipping

• We offer free standard shipping on all orders over $200 (within [your country/region]).
• Free shipping applies to standard shipping only.

4. Shipping Destinations

• International shipping is available to most countries. Some restrictions may apply.

International Shipping Notes:

• Delivery times for international orders typically range from 7–21 business days, depending on the destination and customs clearance.
• Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping cost.
• We are not responsible for delays caused by customs or local postal services.

5. Order Tracking

• Once your order ships, you will receive a tracking number via email.
• You can track your order using the link provided in the shipping confirmation email.
• Please allow up to 24–48 hours after shipping for the tracking information to update.

6. Address Changes

• We can only change the shipping address before the order has been processed and shipped.
• Once an order has shipped, we cannot modify the delivery address.
• Please double-check your shipping address at checkout.

7. Lost, Delayed, or Damaged Packages

• If your package is lost or significantly delayed, please contact us within 30 days of the estimated delivery date.
• If your package arrives damaged, please take photos of the damaged package and items and contact us immediately.
• We will work with the shipping carrier to resolve the issue. In most cases, we will offer a replacement or refund.

8. PO Boxes & Alternative Addresses

• We ship to PO Boxes and military addresses (APO/FPO) using standard shipping methods where available.
• For larger or heavier items, a physical street address may be required.

9. Contact UsIf you have any questions about your order or our shipping policy, please contact us:

• mypawneeds@outlook.com

We typically respond within 24–48 hours on business days.